WHY CHOOSE US?
We understand the importance of a business website and essentially we understand the workings of a WordPress site.
A core part of your online presence, your website acts as a sales and marketing channel to generate leads and customer revenue.
Are you doing enough to keep your website healthy? Could you afford to lose your website?
WordPress websites need to be maintained and finely tuned on a regular basis. Plugins need to be monitored for updates, along with the core theme updates and not forgetting WordPress itself – new versions of WordPress are released throughout the year.
If you are running an old version of WordPress your site security may be compromised and your site could be at risk of being hacked.
Keeping your website maintained and plugins updated will keep your website in optimum performance and keep your site safeguarded from hackers. A worst case scenario would be that the site needs to be restored from the last clean available backup.
WP Site Safe offers managed theme, plugin and core update services on a month by month no contract basis.
What We Offer
Fully managed and stress free WordPress maintenance and support for your business.
All WordPress websites need updating regularly. All our plans include an updating service for core WordPress files, theme and the plugins that your website is using.
From time to time websites need minor changes and adjustments. As part of our monthly business plan service, we offer 1 hour of website updates per month.
Under-performing websites can discourage visitors and be penalized by Google. We will run site performance checks and guide you on any improvements that will benefit your website.
SECURITY & MALWARE
Scanning your site for hacks, blacklists and keeping track of what the hackers (and your users) are up to. We can identify and fix security holes and secure your site with Brute Force protection.
SCHEDULED BACK UPS
Cloud backups service on a weekly basis for all your WordPress files and complete WordPress database.
All plans include site restore. If your website crashes or becomes corrupt we will source the problem and fix it at no additional cost and get you back up and running in no time at all.
UP-TIME SITE MONITORING
Nobody wants their site to go down, we will monitor your site to make sure it’s up and graph your site speed so you can make sure everything is running super smooth.
Sometimes its hard to keep a check on how your website is performing on Google. With our Business plan option we will check your Google Analytics and provide you with a monthly report on how your site is performing.
Monthly reports outlining the updates and scans we have performed and actioned within the contract period.
WHICH PLAN SHOULD I CHOOSE?
Use our guide below to best identify which plan would suit your business.
The Starter plan is ideal for small site owners who rarely access or add content to their website but need peace of mind that their website is healthy and that the latest versions of their theme, plugins and WordPress are up to date. If you just want to make sure that your site is update to date and protected should you lose any of the content then this small starter plan is ideal for you.
Our Standard Plan is best suited to site owners and bloggers that need to know a little bit more about the health and security of their site whilst being assured that there site is up to date and using all the latest plugin and theme versions. This plan offers all the features of the Starter Plan, but with additional features such as website performance, malware scans and spam clean up, detailed to you in a monthly emailed report.
A full works package best suited for business and online shop owners interested in their sites SEO performance, Security and Uptime Monitoring. All the benefits of the Starter and Standard Plan, with the added benefit of 1 hour of our time each month dedicated to updating your site with new content or adding/amending text and image updates to your site.
If you are currently hosted with our sister company Web MP Designs and tend to use us more than once a month for website updates then this package would be best suited to you since you will receive all the benefits of the plan plus our time to update your website*.
*All sites updates/amendments are undertaken using a timed tracker which makes every second we are updating your site count, the first hour will therefore be non chargeable for business plan owners. A standard charge of £25 per hour will then be applied should we exceed the first hour. We will let you know by email once your free hour has been exhausted and give you the option on whether you wish for us to continue and are happy to be billed for the additional work.
Any questions? We have the answers
I am not hosted with you - does this matter?
We are able to work with any Client no matter who you host with. If you are looking for a new website host and would like to have your site cared for and hosted with us so all of your site services are being managed in one place then get in touch with us and we can set you up on our dedicated WordPress hosting and arrange for your site to be migrated over smoothly and efficiently with limited downtime to your current website.
I am not sure what plan I need to be on?
Making sure you aqre on the right plan is critical to the health of your website.
This plan is ideal for small site owners who rarely access or add content to their website but need peace of mind that their website is healthy and that the latest versions of their theme, plugins and WordPress are up to date.
Suitable for site owners and bloggers that need to know a little bit more about the health and security of their site. This plan offers all the features of the Starter Plan, but with additional features such as website performance, malware scans and spam clean up, detailed to you in a monthly report.
A full works package best suited for business and online shop owners interested in their sites SEO performance, Security and Uptime Monitoring. All the benefits of the Starter and Standard Plan, with the added benefit of 1 hour of our time each month dedicated to updating your site with new content or making text and image updates to your site. If you are currently hosted with us and tend to use us more than once a month for website updates then this package would be best suited to you since you will receive all the benefits of the plan plus our time to update your website*.
*We work on a time tracker for site updates, the first hour will be non chargeable, and then a standard charge of £25 per hour will be applied. We will let you know by email once your free hour has been exhausted and give you the option on whether you wish us to continue.
Can I change my plan after sign up?
The option to upgrade your plan is always available to you. Get in touch with us via email and we will make the necessary request to your plan and billing. The option to downgrade your plan after sign up is available after the first months billing or the first years payment depending on the option you first signed up with.
DO YOU MANAGE WOOCOMMERCE WEBSITES?
Of course! Websites with advanced functionality like this require our Business Plan. Ecommerce sites take more resources for us to manage and WooCommerce releases many major and critical updates, therefore we need to ensure that any updates are monitored closely and that your website remains running smoothly without any hiccups.
What if a plugin or theme breaks my site?
Before we undertake any of the services offered on our monthly plans, a full back of your site and database will be undertaken, so in the unlikely event that a recent plugin or theme update becomes incompatible with your site, we can fully restore it in no time at all.
If you have added a plugin or theme to your site and there is an error with your website then please contact us so we can locate the last full back up of your site and restore it quickly and efficiently.
HOW DO I PAY?
Our payment gateway is Paypal subscriptions service which allows for Paypal and any of the major credit and debit cards to be accepted. Once you have signed up to one of our plans, your Paypal account or card will be charged automatically each month or annually depending on your choice of plan, until the time comes that you wish to cancel or upgrade your plan. Paypal checkout displays as payments being sent to Web MP Designs which is our main business company. WP Site Safe is our sister company specialising in managed WordPress maintenance for new and existing customers.
I HAVE MORE THAN ONE WEBSITE - DO YOU OFFER ANY DISCOUNTS?
Simply yes! We offer discounts for multi site owners on our Standard and Business Plans just get in touch with us for a tailored quote.
If you are already signed up with us on one of our Standard or Business Plans and would like to now add an additional site or two then please get in touch with us and we will tailor your quote accordingly.
Am I locked in to a contract?
Absolutely not. We offer clear transparent pricing to our Clients and you may cancel your service anytime after the first billing period be it after the first month or the first year. If you don’t feel like your getting your monies worth or your closing down your website then drop us an email and we will cancel your subscription service.
Do you offer phone support?
Whilst we do not offer phone support at this time, we make customer service a high priority here at WP Site Safe, if you need to get in touch simply fill out the contact form and we will get back to you the same day (Mon-Fri).
WHAT IS THE REFUND POLICY?
We do not offer refunds from the initial payment be it a monthly or an annual payment but you can cancel your monthly or yearly plan prior to the next month/year starting, to stop the service and billing for that month. If you wish to cancel your plan please contact us at firstname.lastname@example.org.
GET IN TOUCH
Contact us below for more information about our WordPress maintenance services or to simply ask a question.